Client Director Full Time
I am looking for a Client Director to join and support a global player in Data Management and the eDiscovery space, taking the operational lead for all issues, championing clients’ interests internally and ensure they receive the highest levels of delivery.
Key responsibilities of the role will include:
- Relationship Management – developing a strong working relationship with a client’s senior primary point of contacts and developing a deep understanding of their business structure, goals, workflows, and requirements
- Operational standards – take primary responsibility for ensuring that business requirements for key clients are converting into operational workflows and responsibilities across all departments.
- Case leadership – provide guidance, best practice advice and benchmarks for the most efficient workflow management
- Technical guidance – ensuring clients have support to ensure they maximize use of secured and scalable infrastructure, high-end technologies, eDiscovery services, and consultancy services available; take responsibility for all actions, issues, and projects
- Strategic growth and Commercial accountability – Work with assigned business development directors to drive growth of each enterprise account, monitor client satisfaction and ensure delivery of contractual obligations
Minimum Requirements:
- Experience of 7+ years of equivalent/relevant eDiscovery experience with at least 3+ years in a management capacity.
- JD and a Master’s preferred but a minimum of a Bachelor’s degree
- Proven ability to handle projects within a tight deadline
- Proven ability to lead project management team and deliver the highest quality of services